Terms of Use

    TERMS OF USE

    PLEASE READ THESE TERMS OF USE CAREFULLY. BY USING THE BHAKTISETU PLATFORM, YOU AGREE TO BE BOUND BY ALL OF THE BELOW TERMS AND CONDITIONS AND THE PRIVACY POLICY.

    1. INTRODUCTION

    The website [www.bhaktisetu.com] and the mobile application "Bhaktisetu" on Android and iOS (together "Platform") are owned and operated by Choros infratech Private Limited, a company incorporated under the Companies Act, 2013, with its registered office at T/F 303 Kh No 167 Kapashera West Delhi New Delhi 110037. The term "Company", "we", "us" or "our" refers to Bhaktisetu Technologies Pvt. Ltd. and its affiliates, associates, assignees, or successors. The term "you", "your" or "user" refers to anyone accessing or using the Platform or its services ("Services").

    Your use of the Platform is governed by these Terms of Use and the Privacy Policy, available at Privacy Policy.

    This document is an electronic record under the Information Technology Act, 2000 and rules thereunder, and does not require any physical or digital signature.

    2. OVERVIEW OF THE SERVICES

    Bhaktisetu provides a devotional and spiritual ecosystem for seekers, including but not limited to:

    • Online and offline puja, seva, rituals, and offerings.
    • Audio, video, and chat sessions with Gurus, spiritual teachers, and guides.
    • Live events, discourses, and community satsangs.
    • Access to spiritual courses, workshops, and recorded content (audio/video).
    • Discovery of temples, ashrams, retreats, and wellness centers.
    • Facilities for donations, contributions, and seva bookings.

    Together these are referred to as "Services".

    3. ACCEPTANCE OF TERMS

    By downloading, registering, or accessing the Platform, you acknowledge that you have read, understood, and consented to be governed by these Terms of Use and the Privacy Policy. If you do not agree, you must immediately discontinue use of the Platform.

    4. ACCESS & USE OF SERVICES

    4.1 Services are provided for your personal, non-commercial use only.

    4.2 You agree not to:

    • Circumvent or disable security features of the Platform.
    • Copy, record, or redistribute any private audio/video/chat sessions with Gurus without explicit permission.
    • Misuse the Services for unlawful or disrespectful conduct.

    5. REGISTRATION & ELIGIBILITY

    5.1 Only persons competent to contract under the Indian Contract Act, 1872 may use the Services. Users below 18 years must use the Platform under parental guidance.

    5.2 Registration may require your mobile number, email, or social login. You agree not to impersonate another person or provide false information.

    6. YOUR RESPONSIBILITIES

    By using the Platform, you agree that:

    • You will use audio, video, and chat sessions respectfully, without harassment, abuse, or inappropriate conduct towards Gurus or other users.
    • You will not record, publish, or misuse private sessions or spiritual guidance obtained through the Platform.
    • You will not post content that is defamatory, hateful, obscene, unlawful, or violates intellectual property.
    • You will not engage in spamming, self-promotion, or commercial exploitation of the Services.

    7. PAYMENT TERMS

    Certain Services (such as pujas, courses, or Guru sessions) may be chargeable. By availing these, you agree to pay the applicable fees. All payments once made are non-transferable and subject to the Refund & Cancellation Policy.

    8. CANCELLATION & REFUND POLICY

    • Refunds may be issued in cases of duplicate payments, technical errors, or Guru unavailability.
    • For pujas/sevas, refunds are possible only if requested before preparations begin.
    • For Guru sessions (audio/video/chat), rescheduling will be offered in case of network issues, Guru-side disruptions, or platform errors. Refunds are not provided for dissatisfaction with spiritual guidance.
    • Refunds are processed within 5–7 business days to the original payment method.

    9. CONDITIONS OF USE

    • You consent to receive updates, messages, and calls regarding Services, even if registered under DND.
    • You are solely responsible for the protection of your device and data while using the Platform.
    • The Company is not responsible for delays, cancellations, or outcomes of spiritual guidance.

    10. INTELLECTUAL PROPERTY

    All rights, trademarks, designs, content (including videos, audio recordings, course materials, chat transcripts, and platform designs) belong to Bhaktisetu or its licensors. Users may not reproduce or distribute such content without prior permission.

    11. THIRD-PARTY LINKS

    The Platform may contain links to third-party sites or services. Bhaktisetu does not endorse, control, or assume liability for such services.

    12. INDEMNITY & LIMITATION OF LIABILITY

    You agree to indemnify Bhaktisetu, its officers, and employees against any claims or damages arising from misuse of the Platform. To the maximum extent permitted by law, Bhaktisetu shall not be liable for any loss of data, profits, spiritual dissatisfaction, or intangible harm arising out of your use of the Services.

    13. TERMINATION

    We may suspend or terminate your access in case of misconduct, fraudulent activity, misuse of sessions, or breach of these Terms.

    14. DISCLAIMER

    • Services are provided on an "as is" basis. We do not guarantee specific spiritual or astrological outcomes.
    • Gurus, astrologers, and consultants on the Platform are independent third-party service providers, not employees of Bhaktisetu. Your interactions with them are at your own discretion and risk.
    • Bhaktisetu does not endorse or permit black magic, occult practices, or harmful spiritual activities.
    • Content may include diverse traditions and interpretations. Users are advised to engage with discretion and seek medical advice for health-related issues instead of relying solely on spiritual guidance.

    15. GOVERNING LAW

    These Terms shall be governed by the laws of India, with courts at Delhi having exclusive jurisdiction.

    16. SEVERABILITY

    If any clause is found invalid, the rest shall remain enforceable.

    17. MODIFICATION OF TERMS

    We may modify these Terms at any time. Continued use of the Platform after updates implies your acceptance.

    18. CONTACT

    For queries, complaints, or grievances, please contact:

    Grievance Officer
    Name: Randeep
    Email: support@bhaktisetu.com

    We aim to acknowledge complaints within 24 hours and resolve them within 15 days.