Privacy Policy

BhaktiSetu ("App", "Website", "we", "us", "our") operated by Choros Infratech Pvt. Ltd. located at Flat No. 303, Kh No. 167, Kapashera, West Delhi, New Delhi – 110037, is dedicated to protecting the privacy, security, and sanctity of its users. This Privacy Policy describes in detail the manner in which we collect, store, use, share, disclose, and protect your personal and non-personal information when you interact with the BhaktiSetu platform through our mobile application or website.

By using our services, you agree to this Privacy Policy and consent to the processing of your information in accordance with the terms described herein. If you do not agree to any of the provisions, we advise you to discontinue use of the BhaktiSetu platform immediately.

This Privacy Policy is published in accordance with the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and is also intended to comply with applicable guidelines of Google Play Store policies for user data privacy and permissions disclosure.

1. User Consent

By accessing or using the App, you provide free, explicit, and informed consent to the collection, use, processing, and disclosure of your information as outlined in this Privacy Policy. Your continued use of the App constitutes acceptance of any modifications that may be made from time to time.

2. Information We Collect

BhaktiSetu collects information in several categories, including but not limited to:

(a) Personal Identifiable Information (PII)

Full name, contact number, email address.
Date of birth, gender, place of residence, and location information.
Photographs or profile images voluntarily uploaded.
Spiritual or devotional preferences (e.g., favorite deities, temples, rituals).

(b) Sensitive Personal Information

Payment-related details (card, UPI, wallet, or bank account) which are collected only through secure third-party gateways; BhaktiSetu itself does not store raw financial data.
Horoscope details, birth charts, or any personal information voluntarily submitted for consultations or guidance.

(c) Device & Technical Information

Device identifiers, operating system, browser type, telecom provider, IP address.
Usage logs, app activity, and crash reports to improve service.

(d) Content Provided by You

Questions, chat messages, voice notes, feedback, reviews, images, or any other content uploaded while interacting with Gurus, Pandits, or during live events.
Comments made in public spaces such as satsang forums or community discussions.

(e) Information from Device Features

To deliver our services effectively, we may request access to certain device functionalities. For example:

Microphone & Camera Access: for live consultations, voice or video satsangs, devotional group interactions.
Storage Access: to allow uploading and saving of devotional images, event posters, or documents shared during rituals.
Internet & Network Access: required for all app functions such as live streaming, donations, or booking services.
Notifications & Alerts: to remind users about poojas, events, and live sessions.
Background Functionality & Vibrations: to ensure that reminders, alarms, or bhajan playbacks function seamlessly even when the app is minimized.

These accesses are used solely to provide requested features. Users may control or revoke permissions anytime through device settings.

3. Purpose of Collecting Information

The information collected is used for the following purposes:

To provide personalized devotional experiences, recommendations, and content.
To enable smooth access to consultations, rituals, pooja bookings, and donations.
To process secure payments through integrated third-party gateways.
To send important alerts, reminders, updates, and marketing communications (opt-out available).
To facilitate live sessions, voice calls, video consultations, or satsangs.
To enhance functionality, analyze user behavior, and improve the platform.
To ensure legal compliance, fraud detection, and prevention of misuse.
To maintain the sanctity, safety, and spiritual authenticity of interactions on BhaktiSetu.

4. Data Deletion & User Control

We respect your right to privacy. Users may:

Delete their profile and all associated data via writing to us on support@bhaktisetuapp.com.
Request specific data removal by contacting support@bhaktisetuapp.com.
Control notifications and permissions directly from device settings.

Upon deletion, personal information will be erased from our systems except for data retained for legitimate legal, regulatory, or evidentiary requirements.

5. How We Share Information

BhaktiSetu may share user data only under the following circumstances:

With Gurus, Pandits, or service providers solely for delivering consultations or rituals requested by the user.
With trusted third-party vendors such as payment gateways, cloud hosting providers, or analytics services.
With law enforcement agencies or government authorities when required by law.
In case of merger, acquisition, or restructuring of BhaktiSetu, where data transfer is necessary.

We do not sell, rent, or trade personal information to advertisers or unrelated third parties.

6. Security of Information

BhaktiSetu adopts industry-standard security practices including:

SSL encryption for data in transit.
Restricted access controls on servers.
Periodic vulnerability scans and security audits.
Secure, PCI-DSS compliant third-party payment gateways.

Despite these safeguards, no digital platform can guarantee absolute security. Users are advised to exercise caution, especially when sharing sensitive details during consultations or live events.

7. Cookies & Tracking Technologies

We use cookies and similar technologies to:

Remember user preferences.
Improve site and app performance.
Analyze traffic and usage patterns.
Deliver a smoother devotional experience.

Users may disable cookies through their browser or app settings, though this may affect functionality.

8. Children's Privacy

BhaktiSetu is not intended for children below the age of 13. We do not knowingly collect data from children. If such data is identified, it will be deleted immediately. Users below 18 must use the app under parental or guardian supervision.

9. Disclaimer & Limitation of Liability

Predictions, astrological advice, or spiritual guidance provided on BhaktiSetu are advisory in nature and should not be treated as absolute or guaranteed outcomes.
Remedies such as rituals, gemstones, or mantras are suggestive and voluntary; BhaktiSetu is not liable for results.
BhaktiSetu disclaims liability for financial, personal, or emotional decisions made solely on the basis of advice obtained from the platform.
The platform is a facilitator and shall not be held responsible for the authenticity of claims made by individual Gurus or service providers.

10. Data Retention Policy

We retain information for as long as necessary:

To deliver services and fulfill contractual obligations.
To comply with taxation, audit, and legal record-keeping requirements.
To resolve disputes and enforce agreements.

After these needs expire, data is securely deleted or anonymized.

11. Confidentiality Commitment

BhaktiSetu will treat user data with strict confidentiality and will only disclose under lawful obligations. Confidential information will never be shared with external parties without explicit user consent, unless legally required.

12. Third-Party Links and Integrations

BhaktiSetu may link to external websites, event pages, or integrate with services such as Zoom, Google Meet, or YouTube for live sessions. Users are advised to review the privacy practices of those third-party services as BhaktiSetu is not responsible for their policies.

13. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in our practices, legal requirements, or new features introduced in BhaktiSetu. Users will be notified of significant changes via email or in-app alerts. Continued use of the app after updates constitutes acceptance of revised terms.

14. Grievance Officer

In compliance with the Information Technology Act, 2000:

Grievance Officer Name: Randeep
Email: support@bhaktisetuapp.com
Address: Flat No. 303, Kh No. 167, Kapashera, New Delhi – 110037

15. Final Note

BhaktiSetu is designed to be a spiritual bridge connecting devotees, Gurus, and temples. We take your privacy as a matter of trust and responsibility. By using our services, you agree to this Privacy Policy and acknowledge that while we implement strong safeguards, the ultimate responsibility to protect your spiritual and personal journey rests jointly with us and with you as a conscious user.